FIXR Reviews

Terrible won’t send password reset

helpful staff

Kaitlin dealt with my email mistake when I booked my ticket for an event, her replies were fast everything was resolved quickly!

Excellent customer service
I need to change the name on my ticket, and they did it quickly and with no issues

Kaitlin dealt with my refund (I was a daft and book the wrong date for an event). Great service!

Fixr has been a good platform for all my events. My guests find it easy to locate my event and get their tickets with ease.

Jess Newallj was patient and super helpful with setting up my event. I was unsure at first but was easily convinced by her charm and professional approach. I didn’t want to get off the phone! Setting up the event took no time at all! Super efficient

Caitlin was incredible. She was very quick in replying to my messages and very on-point with her answers. She saved us twice before our event and for that she deserves a 5-star review!!

Were really helpful when i needed to amend tickets :)

Booking was easy. I lost my email tickets because of my email mistake. This was very quickly and efficiently fixed once I contacted FIXR
They located my booking and resent the tickets. Fuss free
Thank you to Kaitlin

Got an email confirming refund within about 2 hours, great service.

Immediate support and advice. Very professional and helpful. Definitely recommend. And a personal response to sowing it's real ppl there to help.

Kaitlin was exceptionally quick kind and helped me thanks so much
Fantastic team

🥰👍

I got a refund for an event in less than 24 hours. I was really surprised I thought I wouldnt get help

We bought a few tickets for an Ultimate Lepoard gig at the Liquid Rooms in Edinburgh through this webste. The event did not exist. Talked to the Manager at the Liquid rooms Edinburgh he had no clue about the event.
We tried to complain to fixr.co and even though they are the ones that took our money they denied it had anything to do with them and blamed some event organiser that I certainly had no dealings with.
Got the following from fixr.co and no refund from anywhere.
From: Orlando from FIXR orlando.goffin at fixr.intercom-mail.com
Date: 21 February 2023 at 18:14:20 GMT
To: xxx
Subject: Re: Ultimate Leppard event
Reply-To: Orlando from FIXR orlando.goffin at fixr.intercom-mail.com>

I apologise for the confusion, but we are the third-party platform which the event organiser is using to list their tickets.
Our platform is free to use and available for all event organisers. Each event organiser has its own refund policies.
Sadly, we have no control over the events displayed on the platform and therefore can not issue refunds without permission. I would suggest you contact the event organiser because they can only approve this request for you.

I will, however, escalate this issue with management and we can investigate this further for you.
I hope this helps and we're sorry we can't help any further

Orlando
FIXR

So get your tickets elsewhere, it is just not worth the risk!!!